Terms and Conditions
Vape King Australia Terms and Conditions
Welcome to Vape King Australia. These Terms and Conditions govern your use of our website, services and any transactions made through the website. By accessing or using this website, you agree to comply with these Terms and Conditions and all applicable Australian laws and regulations.
These Terms are intended to provide clear information about website use, orders, payments, deliveries, returns, consumer rights and regulatory requirements. If you do not agree with these Terms, please do not use this website.
Website Use
You agree to use the Vape King Australia website lawfully and responsibly. You must not use the website for any unlawful purpose or in a manner that could damage, disrupt or interfere with the website, its services or other users.
Information provided on this website should not be interpreted as medical advice. Where a product or service involves therapeutic vaping goods, customers should obtain appropriate advice from a qualified health professional or pharmacist.
Australian Vaping Laws and Regulatory Compliance
Vaping goods in Australia are subject to strict federal, state and territory requirements. Under the current national framework, vaping goods can only be supplied to consumers through pharmacies and authorised supply channels. Non-pharmacy retail stores, including vape shops and tobacconists, cannot supply vapes to consumers.
Vape King Australia will only process, supply or facilitate an order where doing so is lawful. Product availability, supply arrangements and customer eligibility may therefore depend on applicable Australian laws, regulatory requirements and pharmacy or healthcare requirements.
Age and Eligibility Requirements
Where applicable, customers must satisfy all relevant age and eligibility requirements before a product can be supplied.
Certain therapeutic vaping products may be supplied to people aged 18 years or over without a prescription only where the applicable conditions are met. Other products or circumstances may require a prescription or additional requirements under federal, state or territory law.
We may request information or documentation where required to verify eligibility. An order may be declined or cancelled if the required legal conditions cannot be satisfied.
Product Information
We aim to ensure that information displayed on our website is accurate and useful. However, product descriptions, specifications, availability and other information may change without notice where necessary to reflect regulatory, supplier or operational requirements.
Customers should carefully review product information and follow any instructions supplied with a product. Where a therapeutic vaping product is involved, customers should seek advice from an appropriate healthcare professional regarding its suitability and use.
Orders and Acceptance
Submitting an order or request through our website does not necessarily mean that the order has been accepted.
An order may be subject to availability, payment confirmation, eligibility checks, regulatory requirements and other applicable conditions. We reserve the right to decline or cancel an order where it cannot lawfully or safely be fulfilled.
Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refund and Returns Policy and applicable Australian Consumer Law.
Pricing and Payments
Prices displayed on the website may change without prior notice. The applicable price and any available delivery charges will be presented during the ordering process.
Customers are responsible for providing accurate payment and billing information. We may use third-party payment providers to process transactions. Payment information is handled according to the applicable payment provider’s security and privacy requirements.
We do not knowingly process transactions that would breach applicable Australian laws or regulatory requirements.
Shipping and Delivery
Eligible orders will only be dispatched through lawful supply and delivery arrangements. Delivery availability may vary depending on the product, customer location, applicable state or territory requirements and carrier restrictions.
Estimated delivery times are not guaranteed and may be affected by public holidays, carrier delays, weather, incorrect addresses, regulatory requirements or other circumstances outside our reasonable control.
For further information, customers should refer to our Shipping Policy, which explains applicable processing, delivery and shipping requirements.
Returns, Refunds and Consumer Guarantees
Vape King Australia aims to handle returns and refunds fairly and in accordance with Australian Consumer Law.
Australian Consumer Law provides consumers with automatic consumer guarantees when purchasing goods and services. These rights cannot be removed or excluded by a website’s Terms and Conditions. Depending on the circumstances, consumers may have rights to a repair, replacement, refund or other remedy where a product does not meet the applicable consumer guarantees.
Our Refund and Returns Policy provides additional information about how customers can contact us regarding faulty, damaged, incorrect or otherwise problematic orders.
Change-of-Mind Returns
A change-of-mind return is not automatically available for every purchase. Any change-of-mind return will be considered according to the nature of the product, applicable law, hygiene or safety requirements and our Refund and Returns Policy.
Nothing in these Terms limits a consumer’s rights under the Australian Consumer Law.
Faulty or Damaged Products
If you receive a product that is faulty, damaged or does not match the product supplied, please contact us as soon as reasonably possible.
We may request information, photographs, order details or other evidence to help assess the issue. Where a consumer guarantee applies, the appropriate remedy will be provided in accordance with Australian Consumer Law.
Prohibited Website Activities
You must not:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with website security or functionality.
- Submit false, misleading or fraudulent information.
- Use automated systems to disrupt website operations.
- Copy or reproduce website content without permission.
- Attempt to purchase or obtain products where you are not legally eligible to receive them.
We may restrict or terminate website access where we reasonably believe these Terms have been breached.
Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, images, page layouts and other materials is owned by or licensed to Vape King Australia.
You may access and use website content for personal and lawful purposes only. You must not reproduce, distribute, modify, republish or commercially exploit website content without prior written permission.
Privacy and Personal Information
Vape King Australia may collect and handle personal information in connection with website use, customer enquiries, orders, payments and delivery arrangements.
Personal information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements. Customers should review our Privacy Policy for information about how personal information is collected, used, stored and disclosed.
Website Availability
We aim to keep our website available and operating reliably, but we do not guarantee uninterrupted or error-free access.
Website availability may be affected by maintenance, technical problems, security incidents, third-party services, internet disruptions or other circumstances beyond our reasonable control.
Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services such as payment providers, delivery providers or technology platforms.
We are not responsible for the content, availability, privacy practices or policies of third-party websites and services. Customers should review the relevant third party’s terms and policies before using those services.
Advertising and Promotional Content
Australian law places significant restrictions on advertising and promotion of vaping goods. Public advertising of vaping goods is generally prohibited unless specifically authorised by the Therapeutic Goods Administration.
Accordingly, any information concerning vaping goods on this website must be used and presented only in ways permitted by applicable Australian law. Nothing on this website is intended to circumvent Australian advertising or supply restrictions.
Limitation of Liability
To the extent permitted by law, Vape King Australia is not responsible for losses arising from circumstances beyond our reasonable control, including third-party delivery delays, website interruptions, internet failures or events outside our control.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our website, services, business practices or applicable laws and regulations.
The latest version published on this website will apply to future website use and transactions. Customers should review this page periodically for updates.
Governing Law
These Terms and Conditions are governed by the laws applicable in Australia. Depending on the circumstances, additional state or territory laws may apply to particular products, transactions, customers or services.
Contact Vape King Australia
If you have questions about these Terms and Conditions, an order, returns, shipping, privacy or regulatory requirements, please contact Vape King Australia using the contact details provided on our website.
We aim to provide clear information and responsible customer service while operating in accordance with applicable Australian laws and regulations.