Privacy Policy
Vape King Australia respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing products, contacting our team, or interacting with our services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. Personal Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
- Your name and contact details
- Email address and telephone number
- Billing and delivery information
- Shipping address
- Order and transaction details
- Account login information, where applicable
- Information you provide when contacting customer support
- Website usage and browsing information
- IP address and device information
- Browser type and operating system
- Information collected through cookies and similar technologies
- Marketing preferences and communication preferences
We only seek to collect information that is reasonably necessary for our business functions, customer service, website operation, and other legitimate purposes.
2. How We Collect Your Information
We may collect personal information directly from you when you:
- Create or use an account
- Place an order
- Complete a checkout form
- Contact us by email, telephone, or through our website
- Subscribe to newsletters or marketing communications
- Submit an enquiry or request support
- Participate in promotions or surveys
We may also automatically collect certain technical information when you visit our website through cookies, analytics tools, server logs, and similar technologies.
Where personal information is collected, applicable Australian privacy requirements may require reasonable steps to inform individuals about matters such as the purpose of collection, usual disclosures, and whether information may be disclosed overseas.
3. How We Use Personal Information
We may use your personal information to:
- Process and fulfil orders
- Arrange delivery and provide order updates
- Process payments and refunds
- Provide customer support
- Respond to enquiries and requests
- Manage customer accounts
- Improve our website, products, and services
- Maintain website security and prevent fraud
- Analyse website traffic and user behaviour
- Send marketing communications where permitted and where you have provided the necessary consent
- Meet legal, regulatory, accounting, and record-keeping obligations
- Resolve complaints and disputes
We will generally only use or disclose personal information for the purpose for which it was collected or for another purpose permitted by applicable privacy law.
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
Where applicable, payment providers may collect and process payment information such as card details, transaction information, and billing information according to their own privacy policies and security practices.
Where possible, Vape King Australia does not directly store complete payment card details on its own systems.
5. Sharing Your Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide services to you.
These may include:
- Payment processors
- Delivery and courier providers
- Website hosting providers
- IT and technical service providers
- Website analytics providers
- Customer support platforms
- Email and communication providers
- Professional advisers
- Fraud prevention and security providers
- Government, regulatory, or law-enforcement authorities where legally required
We do not sell personal information to third parties for their own unrelated marketing purposes.
6. Overseas Disclosure
Some service providers we use may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take steps required by applicable Australian privacy law and consider the privacy and security protections available in the relevant circumstances.
The countries in which overseas recipients may be located will depend on the third-party services used by Vape King Australia.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support security.
We may use analytics services to understand how visitors interact with our website. These services may collect information such as browser type, device information, approximate location, pages visited, referral sources, and website activity.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.
8. Marketing Communications
Where permitted by law, we may send promotional emails, newsletters, or other marketing communications if you have subscribed or otherwise provided the required consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, delivery updates, security notices, or responses to your enquiries.
9. Protecting Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Depending on the circumstances, security measures may include access controls, authentication procedures, secure hosting, encryption, monitoring, backups, and other technical and organisational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Australian privacy law requires covered entities to take reasonable steps to protect personal information, and the Notifiable Data Breaches scheme can require notification where an eligible data breach is likely to result in serious harm.
10. Data Breaches
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate, and remediate it.
Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will comply with applicable notification requirements, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.
When information is no longer required, we may securely delete, destroy, or de-identify it where appropriate.
12. Accessing Your Personal Information
You may request access to personal information we hold about you, subject to applicable legal exceptions.
If you believe information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it.
To make an access or correction request, please contact us using the details provided below.
13. Privacy Complaints
If you have concerns about how Vape King Australia has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
Please provide sufficient information about your complaint to allow us to investigate the matter.
We aim to respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) to make a complaint. The OAIC provides information about privacy complaints and the applicable process.
14. Children’s Privacy
Our website and services are intended for adults and are not directed toward children.
We do not knowingly collect personal information from individuals who are not legally permitted to use our services. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
Once you leave the Vape King Australia website, we are not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically.
Australian privacy guidance recommends that privacy policies remain clearly expressed and up to date and reflect an organisation’s actual information-handling practices.
17. Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Vape King Australia: